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Return Policy
To obtain GemStar’s authorization to return a defective item for credit or replacement, simply call us at 1-888-877-9978 or email Customer Service at info@gemstargifts.com within 20 days of receipt of your merchandise. Non-defective merchandise returns must also be returned within 20 days of purchase. All returns must be returned in the original container with no damage to the box or packing materials.
CONDITIONS
Non-defective merchandise must meet the following conditions to qualify for return acceptance.
o Merchandise must be in its original minimum inner pack quantity, as shipped by GemStar. Broken quantity inner packs are not returnable.
o Merchandise, merchandise packaging, and inner pack must bear no markings or be otherwise defaced or damaged.
Returns which do not meet the conditions described in this return policy will be returned and shipping cost of return will be charged.
ITEMS WITH GUARANTEES OR WARRANTIES
If a purchased item includes a product guarantee or warranty follow the instructions on the guarantee or warranty for repair or replacement.
ITEMS DAMAGED DURING SHIPMENT
All merchandise damaged during shipment is covered by our shipper. If you receive merchandise damaged during shipping, please contact our Customer Service Department within 20 days of the date of shipment of your order, and your claim will be processed immediately. NOTE: Established procedures by UPS, U.S.Parcel Post, and trucking lines, must be complied with or they may deny your claim.
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